Fraud Detection and Anomaly Handling
How Colorado Events and Hi-Fun Tickets detects, prevents, and responds to ticketing fraud
This policy describes the fraud detection and anomaly handling practices of Colorado Events and Hi-Fun Tickets. It is published for transparency to our customers, partners, and venues. This policy is reviewed quarterly and updated as fraud patterns evolve.
Policy Provisions
Colorado Events and Hi-Fun Tickets employs automated fraud detection systems that monitor every ticket purchase in real time. These systems analyze transaction velocity, payment method patterns, device fingerprints, IP reputation, geographic anomalies, and behavioral signals to flag potentially fraudulent activity before tickets are issued or funds are captured.
Key takeaway: Every purchase is screened by automated fraud detection before fulfillment. Flagged transactions are held for review and may be canceled if fraud is confirmed.
Real-Time Monitoring
Every transaction is screened in real time before tickets are issued or funds are captured.
Zero Tolerance
Confirmed fraud results in canceled orders, voided tickets, and permanent account suspension.
Seven-Year Retention
All fraud detection events and suspicious activity records are retained for a minimum of seven years.
Reporting
Confirmed fraud is reported to the FTC, state attorneys general, and payment networks.